Returns Policy

Returns, Exchanges & Refunds Policy

At Perfume QAR, customer satisfaction is our priority. We are pleased to accept returns or exchanges of unused or manufacturing-defective items within same days of delivery, subject to the terms outlined below. All approved refunds will be issued using the original payment method.

Eligibility for Returns & Exchanges

You may request a return or exchange if:

The item is unused, unworn, and in its original condition
The item has a manufacturing defect
You received an incorrect item

For manufacturing defects or incorrectly supplied orders, please email us at info@perfumesqar.com within 24 hours of delivery, clearly mentioning your order number.

Conditions for Returns & Exchanges

All returned or exchanged items must:

Be in the same condition as originally supplied
Include a copy of the original invoice/receipt
Include a copy of a valid Qatar ID (QID)
Include all original packaging and components, such as:
- Leather tags
- Dust bags
- Accessories
- Authenticity cards

Items that have been used, worn, altered, or damaged are not eligible for return or exchange.

Non-Returnable / Non-Exchangeable Items

The following items cannot be returned or exchanged:

Used or worn merchandise
Monogrammed or personalized items
Perfumes products unless they are manufacturing-defective, damaged, faulty, or incorrectly supplied

How to Return or Exchange an Item

To initiate a return or exchange:

Contact us at info@perfumesqar.com within same days of delivery
Include your order number and reason for the request
Once the item is received, we will require 1–2 business days to inspect and assess the return

Approval is subject to compliance with this policy.

Exchange Policy

Pari Gallery accepts exchanges for unused or manufacturing-defective items.
All exchange requests are subject to the same terms and conditions outlined in this Returns Policy.

No Credit Policy

Please note that store credit is not offered for any purchases.

Refunds

Once your return has been received and approved:

Refunds will be processed using the original payment method
Refunds may take up to 3 business days to reflect in your account after processing
You will be notified at each stage of the refund process

You may also track your return shipment using the tracking number provided by the carrier. For a smooth and timely refund, please ensure all return conditions are met.